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Hardware Solutions

A range of solutions to
help clients at every stage and every aspect, from start to finish
Hardware Solutions
Primary Security offers a large range
of hardware products, vendors and solutions including Cisco, HP, Extreme, Juniper and other well known brands. Click here for a full listing.
Our wide range of complementary services
below enables us to deliver a comprehensive solution for our clients catering for new installations as well as upgrades or
extensions. In addition, we can tailor any one or more of these services specifically for our clients. Each one below goes to a new page.
Trade-in – why throw all your expensive hardware away just because you are upgrading? This service evaluates the options to recover value on existing equipment whilst upgrading
to a superior infrastructure
Financial Services - we offer a flexible set of financial solutions including rentals and leasing and extended
payment schemes.
Repair Solutions – enables us to extend the life of your equipment by providing a repair service
on a large range of equipment
Refurbished Equipment - Utilise long life span products to reduce cost for you or your customers
Accessories & Components - A complementary set of accessories and
components that maximise your margins
Waste Management - Allow us to ensure equipment is disposed of correctly, complying with current WEEE
directives and security policies
Configuration & installation - we offer a comprehensive configuration, auditing testing and installation service
Stock holding and logistics stock capabilities - we have experience working with large clients to warehouse equipment and release in
a timely fashion, or to pack and label as per customer requirements. Flexible
warehousing in bulk as required with onward shipment around the world if needed. Fully experienced in international shipping.
Support & Maintenance – tailored support and maintenance plans for all systems and hardware to give
clients total peace-of-mind and ensure minimal downtime.
Technical Design and Consultancy – from initial consultation to detailed design to achieve client expectations,
we ensure we can deliver a total solution with maximum business benefit.

Help Desk – all clients with support packages have access to our helpdesk, accessible through
a web portal or telephone. For larger contracts and clients we offer on site
engineers or technical staff to have a hot desk in clients premises to maximise productivity and minimise downtime.
Network traffic, usage and analysis Service - Using 'Sniffers' and other specialist equipment we can monitor your network
and determine where bottlenecks and conflicts occur, and offer recommendations to overcome these.
Managed Services - A full range of managed services is available including: managed server hosting,
managed web hosting, managed database hosting, managed server and application hosting, managed microsoft exchange server hosting,
managed remote server backup.
Online backup and recovery service - a 24/7 backup on line service available to ensure secure backup and recovery.
Disaster Recovery Service - a full recovery service to rescue your valuable data.

Cabling Service -in addition to the everyday networking cables, copper and fibre patch leads, fibre
cores, etc, we can design specialist cables such as multi-cable wiring looms and harnesses with specific cable labeling, colour
coding etc.
Product Search Service - we are experts at finding products which are difficult to source through the usual
channels. Just give us a part number and we will research our extensive supplier database. We call strategic suppliers, search
stock lists, not only in UK but Europe, USA and Far
East. We can often source End of Life (EOL) products as well by contacting suppliers and using our relationships
with manufacturers.
Evaluation service - for larger clients to trial products for an agreed period of time. We research
the market for alternatives or suitable options and our ‘Try or Buy’ scheme allows clients to try the product
first before committing to it. We will work with you to find the most suitable solution to match your requirements.
Training – dedicated training available and determined by clients needs. From frontline support to computer room teams we create training courses from informal ‘one-on-one
transfer of information’ to group sessions.
Dedicated Account Manager – available for all clients and offering a single point of contact for all queries,
ensuring a smooth and quick information flow.

And remember, at all times our unique warranty applies:-
Our Warranty and Guarantee
Any faulty products returns
are handled by us from start to finish, from diagnosing and confirming the fault through to collecting and returning to the
manufacturer.
Any services we provide, either directly or indirectly, we look after you at every stage and offer our own warranty in
addition to any of of partners.
"Our ultimate aim is to look after every one of our valued clients"
For further information please contact your Primary Security Account
Manager on
0845 230 6688
or use the
Enquiry Form.
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