Qu. What does your company do?

Ans. We specialise in IT network security systems.  In short, this can be anything from a simple firewall to prevent Internet users from accessing your in-house systems and data, to a complex Intrusion Prevention System which use multiple detection methods including a Signature Database, Traffic Anomalies, Protocol Anomalies, Backdoor Detection, Spoof Detection and Denial of Service protection.

Qu. What type of security products do you offer?

Ans. We offer a large range of Security products including Firewalls, Data Encryption, Two-factor authentication, Web Proxy servers, Vulnerability management and many more. We cater for all sizes of organisations from small businesses to large enterprises, and we can advise you on the security solutions that match your requirements.

Qu. Why should I come to you?

Ans. We have a long history in the IT industry going back 20+ years, which means we have watched the creation and subsequent explosion or the IT security industry as the Internet has become the prevalent method of communication. We are able to offer vendor-independent advice on the security solutions that meet your specific needs.   

Qu. Can you install the systems?

Ans. We are able to install all network security systems because we work with experienced and trusted security specialists. We always provide a detailed installation report on completion of the service which gives you details of the configuration settings and all technical aspects of the installation.  All our work comes with our unique warranty and guarantee.

Qu. Are you qualified?

Ans. Our own engineers and our trusted partners are all fully qualified security engineers to ensure a trouble-free and secure installation.

Qu. Do you offer a design service?

Ans. We offer a complete service from design to installation, and subsequent support, maintenance and managed service. Our design service will give you a vendor independent report, stating which products suit your specific requirements. For complex designs, a charge is normally made, but this can be offset against the subsequent product supply and installation.

Qu. Can you support the system once it is installed?

Ans. We offer a complete after-sales support and maintenance service to suit your needs. This may be a simple advanced replacement service during normal business hours, or a 24 x 7 x 365 service for critical installations. Remote access support is normally used to ensure rapid diagnosis and fault correction.

Qu. I already have some network security.  Can you advise if this is sufficient for my business?

Ans. We will be happy to carry out a survey of your existing network security equipment and advise whether you need more protection. In many cases you may simply require some reconfiguration work or firmware updates on your existing equipment to ensure it is protecting your network against the latest threats.

Qu. Is it only business users you supply?

Ans. We specialise in business users, but we can also help home workers secure their home network and data. This may lead to advising you to use technology like SSL VPNs to link your home network to your business HQ systems.

Qu. Do you offer a guarantee?

Ans. All our network security products come with the manufacturer’s standard warranty (typically 12 or 24 months), but we also offer our own unique warranty and guarantee. that our solutions work and meet your specific requirements. Once a system is installed we will advise you on how to keep it up-to-date to combat new threats, or we can supply a service where we do this for you.